I had an issue with a MedAngel that I purchased a few years ago. It worked until it didn’t. Even with switching out a new battery and trouble shooting. I contacted the company’s email address. I got over a week of daily emails that amounted to 0 customer service. It was a big hassle and run around. I finally contacted the owner of pimp my diabetes. She had not been contacted by MedAngel like the company said they would do. The owner graciously was willing to send me out a new MedAngel free of charge. It took two emails to get a appropriate resolution. If you get a MedAngel and you have issues with it please contact pimp my diabetes. Don’t waste time contacting the head office. They will use the excuse of covid 19 and being understaffed and not making money. Thank you pimp my diabetes for doing a outstanding job!!! You stepped in when the actual company gave me the biggest run around and headache. Much appreciated:)
After a DKA and a few spoild precious vial, this little thing is now giving me peace of mind. Just this last month it saved my a** 4 times. I even bring it with me in camping! This with the Frio pouch, I feel like I can bring my insulin everywhere without anxiety. After so many years considering it, I definetly should have bought it sooner. I like the fact you can put more than 1 medication and connect more than 1 MedAngel. Also the app is super easy to use!
I bought this as I'd thought I'd give it a try to see how if it would make a difference. I've used it in my fridge and found out at night my fridge goes into freezing mode which could affect my insulin. I've adjusted the temperature in my fridge so it doesn't happen any more. Also I've used it in carry mode for when I'm travelling or out with extra insulin and I must say I was shocked in winter to see how me waiting for a bus would cause the inside of my backpack to drop to 0 degrees and below (I know that sounds obvious but until you watch on your phone and see what temperatures we interact with daily you'll also be amazed). I'm very happy I spent the extra money on this. You input specifically which insulin you are using as well as if its unopened or open and being carried on your person. It'll alert your phone to what's going on and its peace of mind. I was in Florida and put my insulin in the hotel fridge only to come back for more the next day and find my insulin frozen solid. MedAngel could've prevented that from happening to me.