Privacy policy

Pimp My Diabetes Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from pimpmydiabetes.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using the Contact form.

Office address:
Pimp My Diabetes
300-204 rue du Saint-Sacrement
Montreal QC H2Y 1W8
Canada

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Pimp My Diabetes
Anonymous
Always a pleasure to shop

Always a pleasure to shop easy

K
Pimp My Diabetes
Karen Graham
👍🏼

Everything arrived as/when expected.

J
Pimp My Diabetes
John Kowalski
Just

Just great!

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Pimp My Diabetes
Christiane St-Amour
Customer service is AMAZING! Thank

Customer service is AMAZING! Thank you

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Pimp My Diabetes
Esther Chapple
Shopping in this website is seamless! Also so

Shopping in this website is seamless! Also so happy to be supporting Canadian!

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Pimp My Diabetes
Stuart Lineham
Great company to deal with

Very happy with the products and service

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Pimp My Diabetes
Célia BLES
Nul

La livraison a pris UN MOIS ENTIER et j'ai du payer des frais de douanes ahurissants, je ne recommanderais pas chez vous

Merci pour votre commentaire. Nous sommes désolés de votre déception, mais il est clairement indiqué sur notre site que la livraison des commandes internationales peut prendre jusqu'à 5 semaines et que des frais de douane s'appliquent à la réception, car nous ne sommes pas situés en Europe. Ces frais s'appliquent à toute commande en provenance d'un pays hors UE ; il est important d'en tenir compte lors de vos commandes en ligne, même si, comme mentionné précédemment, cette information est disponible à plusieurs endroits sur notre site, notamment au moment du paiement.

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Pimp My Diabetes
Hilary Allbon
Great selection of items and styles

Great selection of items and styles. My #1 choice for decorating my diabetic items.

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Pimp My Diabetes
Anonymous
Don't stay on enough

I am 12 days into my first patch. I like the idea of different styles but the patch is lifting at the edges. I've already cut off some. It's still sticking on the sensor and part is still sticking to my arm.

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Pimp My Diabetes
Stuart Lineham
This company actually listens to the customer!!!

Your replacement of the items missing from shipment without hesitation let me know that I dealt with the RIGHT company!!

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Pimp My Diabetes
Tracy Foote
Order was delivered very promptly in beautiful packaging and everything was top notch

Order was delivered very promptly in beautiful packaging and everything was top notch.

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Pimp My Diabetes
Tracy Foote
An amazing company to work with

An amazing company to work with. I explained my allergy they recommended the exact patch I needed the first contact. They have my business for life.

Shopping was easy, shipping was fast and customer

Shopping was easy, shipping was fast and customer service was great!

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Pimp My Diabetes
Anonymous
Great service

Great service, and I like the range of products you stock. Thanks!

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Pimp My Diabetes
Gayle Hogg
Quick and easy browsing

Quick and easy browsing, delivery in a timely fashion, need more choices for Libre 3+

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Pimp My Diabetes
Abbey Horton
Excellent Customer Service

The response we had to a lost item in transit. It was incredible.
Pimp My Diabetes stating constant contact with us making sure that our delivery was found in replaced within a very quick timeframe.

"packaging not as shown; no instructions or even product identifier"

"I received a Skin Grip Freestyle Libre patch in a simple cellophane pouch with no identification or instructions. I posted a pic in my review of the product itself.
This is not the packaging shown on the Pimp My Diabetes website which clearly identifies the product and probably either contains instructions or has a link to where they can be found. I was able to find a great YouTube video showing how to use them, but I expect this may not be the manufacture's official instructions. This would be much less of an issue if this was a repeat order and I was already used to the product, but this was both a first time order with Pimp My Diabetes and this product. You guys need to do better, particularly with first-time customers!"

Thank you for the feedback, I will work on improving the packaging for samples.

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Pimp My Diabetes
Linda de Wit
"Quick and easy"

"Excellent"

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Pimp My Diabetes
Trish Kopan
"Love these products"

"Having diabetes is hard and these fun accessories bring some joy to the diabetes journey. I am on a Medtronic 780G pump with Guardian 4 sensor. The ExpressionMed Libre 3 Adhesive Patches work perfect to cover my infusion set borders. Also the Guardian Adhesive patches stick so well and protect my sensor with fun designs."

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Pimp My Diabetes
Roseann Plakis
"Easy using site"

"Excited to use tickle slim"

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Pimp My Diabetes
Raymond Lloyd
"Belt for insulin pump"

"Should be more available."

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Pimp My Diabetes
Susan Gilmer
"G7"

"good"

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Pimp My Diabetes
LAURA CLARK
"love this site"

"make having diabetes unique and fun!"

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Pimp My Diabetes
Lorie Homiak
"Libre 2 Sensor stickers"

"I love these stickers. I am an Early Childhood teacher and found that the stickers make my sensor more friendly and less scary looking for the young children that I teach."

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Pimp My Diabetes
Cathy Enright
"great stuff"

"great stuff"

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Pimp My Diabetes
Margaret Rac
"Stickers"

"Too many to choose from!"

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Pimp My Diabetes
Nadine Parris
"Great expierience"

"Nice to be able to find Diabetic products"

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Pimp My Diabetes
Emma Moura
"Dia pouch"

"I’ll let you know, once I have it."

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Pimp My Diabetes
SUSAN WRIGHTSELL
"Love the Mini tape packages"

"I love the mini tape packages for the Dexcome G6 which are usually 4 or 5 in a pack. However I don't like when the matching transmitter stickers are only 3 in the pack forcing you to purchase a separate 1 sticker. If you have a package of tapes that are 4 or 5 in a pack (usually 4) then there should be a matching pack of 4 or 5 transmitter stickers."

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Pimp My Diabetes
Ashley Gasparini
"Amazing"

"I love love love this company"

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Pimp My Diabetes
Michi Savaia
"Best Place to Shop for My Diabetes Supplies"

"Highly recommend getting your diabetes supplies on this site"

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Pimp My Diabetes
Sarah Croxon
"awesome"

"love everything"