COVID-19: Please note that orders may take longer than usual to reach you because of courier delays. We recommend selecting a trackable option at checkout so you can track your order.
We cannot provide an accurate estimate of when your order will arrive. If you selected a trackable option at checkout you can get the most recent updates by following the tracking number.
Thank you for your understanding, patience and support.
Our policy lasts 30 days after the delivery date. If you have any issues with your product or want to return it, please contact us as soon as possible after you have received your order using the Contact form or send us an email at firstname.lastname@example.org with your order number.
To be eligible for a return, your item must be unused and in the same condition that you received it.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your returned product to reach us may vary.
If you are shipping items with a value of over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Damaged or flawed products
If your product is damaged or flawed please contact us as soon as possible using the Contact form or send us an email at email@example.com with your order number and clear pictures of the damaged item. We will send you a new product or give you a refund.
If it has been more than 3 months since you purchased your product we will assess the damage and offer a new product or give you a full or partial refund on a case by case basis.
Shipping to mail forwarding services
It is strongly recommended paying for a tracked package when shipping to a mail forwarding service. When a package has been delivered to a mail forwarding service Pimp My Diabetes is not responsible for missing items or delivery issues after the package has been delivered to the mail forwarding service.
International Duty fees
International customers (outside of Canada and US) are responsible for any duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
As an International consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping cost for already shipped items are non-refundable.
Note that orders are refunded in Canadian Dollars and will be converted to your country's currency.
Coupons and refunds
Coupon codes (such as for email signup or sales) need to be applied at checkout, refunds for the discount can not be made once the order has been placed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or use the Contact form.