Refund Policy
International Duties, Taxes & Refused deliveries
International customers (outside of Canada) are responsible for all import duties, VAT, customs clearance fees, and any other charges applied by their local customs authority. These fees are not included in our product prices or shipping rates.
If a customer refuses to pay the required customs charges, the shipment will NOT be returned to us. Refusal to pay duties is considered a refusal of delivery. In such cases:
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No refund will be issued for the product, as the order was not completed due to customer action.
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Original shipping costs are non‑refundable.
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Reshipment is not available for orders returned due to unpaid customs fees.
By placing an order, the customer acknowledges and accepts responsibility for all import charges and agrees to these terms.
Returns
Our policy lasts 30 days after the delivery date. If you have any issues with your product or want to return it, please contact us as soon as possible after you have received your order using the Contact form or send us an email at info@pimpmydiabetes.com with your order number.
To be eligible for a return, your item must be unused and in the same condition that you received it.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your returned product to reach us may vary.
If you are shipping items with a value of over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
You can access self-service returns in your Customer account, or by Contacting us.
Damaged or flawed products
If your product is damaged or flawed please contact us as soon as possible using the Contact form or send us an email at info@pimpmydiabetes.com with your order number and clear pictures of the damaged item. We will send you a new product or give you a refund.
If it has been more than 3 months since you purchased your product we will assess the damage and offer a new product or give you a full or partial refund on a case by case basis.
Shipping to mail forwarding services
it is strongly recommended paying for a tracked package when shipping to a mail forwarding service. When a package has been delivered to a mail forwarding service Pimp My Diabetes is not responsible for missing items or delivery issues after the package has been delivered to the mail forwarding service.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping cost for already shipped items are non-refundable.
Coupons and refunds
Coupon codes (such as for email signup or sales) need to be applied at checkout, refunds for the discount can not be made once the order has been placed.
Late or missing refunds
Once we have processed a refund you will get a confirmation email. It may take a few days after we have processed the refund for it to be officially posted on your bank account. If it has been more than 4 business days and you have still not received it, please contact us at info@pimpmydiabetes.com or use the Contact form.