Our policy lasts 14 days after the delivery date. If you have any issues with your product or want to exchange it, please contact us as soon as possible after you have received your order using the Contact form or send us an email at firstname.lastname@example.org with your order number.
To be eligible for a return, your item must be unused and in the same condition that you received it.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items with a value of over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Damaged or flawed products
If your product is damaged or flawed please contact us as soon as possible using the Contact form or send us an email at email@example.com with your order number and clear pictures of the damaged item. We will send you a new product or give you a refund.
If it has been more than 3 months since you purchased your product we will assess the damage and offer a new product or give you a full or partial refund on a case by case basis.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping cost for already shipped items are non-refundable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or use the Contact form.